Inside the DNA & Bioage package you can find detailed instructions what to do - step by step.
Place the clear plastic bag containing the plastic tube inside the white box. Then place the box inside the silver return envelope.
Please check with the local post office if you are able to send it with the silver envelope. If not, please place the white box in an appropriate shipping box.
Please send your sample by a tracked delivery service to the most suitable address:
US and Canada
Innovative Integrated Solutions (c/o DNA HQ)
1100 Military Road
Kenmore, NY 14217
Europe and Rest of the World (without Switzerland)
UK , Ireland and Switzerlan
(c/o DNA HQ)
Units 2 & 3 Java Park
Milton Keynes, MK7 8AT
Phone: +44 (0) 1902 627250
Fax: +44 (0) 1902 627298
For customs you should designate the package as a "Plastic Tube" for customs purposes with a value of $/€ 10.00 : Exempt specimen not restricted.
If you need to deposit a code number of the harmonised customs system, please use this HS code: 39239000
Please be aware that you have to bear the costs of the delivery.
We are currently working on an improved procedure that is much smoother than the one described above. Until then, we thank you very much for your cooperation and understanding.
Please let us know via our support channel if you need further assistance.